Complaints

SEAFISH COMPLAINTS PROCEDURE

  1. You can make a complaint to Seafish by email, letter, and phone call. The various contact details are noted below.
  2. Any complaint received by Seafish will be passed to the appropriate executive director.
  3. The complaint will be logged on to a complaints register, and an acknowledgement will be issued to you within 5 working days.
  4. The facts will be gathered by the executive director, who will prepare and issue a response within 30 days.
  5. If the complaint is complicated in nature and the facts are likely to be time consuming to collate, then a revised response timescale will be given.
  6. If you are not happy with the response received, then the facts will be passed to the Chief Executive and Seafish Board Chair for consideration and final response.
  7. The executive will consider if any improvements in the working practices and systems are required, and implement as necessary.

Seafish
18 Logie Mill
Logie Green Road
Edinburgh
EH7 4HS
Tel: +44 (0)131 558 3331
Fax: +44 (0)131 558 1442
Email: seafish@seafish.co.uk